The important part: The following information applies to purchases made through kizoro.store.
Act quickly
One detail worth knowing: Send a message as soon as you notice an error. Orders may begin processing shortly after checkout, so a change request cannot be guaranteed. This information is intended to make the process predictable rather than promise an outcome in every circumstance.
Details to include
For practical planning, Give your order number, the checkout email and the exact requested correction, such as size, color, quantity, recipient name or delivery detail. Do not send payment-card information. You may want to retain the shipping or transaction confirmation for your records.
Before dispatch
In particular, If the parcel has not entered fulfillment or carrier handover, we will check whether the change or cancellation can be made. Price differences, inventory and payment status may affect the available solution. We will assess individual cases based on the order details and applicable law.
After dispatch
Our guidance is this: Once shipped, cancellation and edits may no longer be possible. If the item is eligible, you can follow the return process after delivery. Carrier rerouting is subject to the carrier and may incur charges. Keep a copy of your order confirmation for reference.
Refunds for cancellations
Please note that When a cancellation is accepted, any refund due is returned to the original payment method, subject to processing times and mandatory consumer rights. Checking the listing before checkout is usually the easiest way to avoid surprises.
Out-of-stock changes
As a general rule, If an item becomes unavailable after an order is placed, we will contact you about a substitute if appropriate, a revised fulfillment plan or cancellation/refund options. We will not substitute a materially different item without appropriate agreement. Where local law gives you stronger rights, those rights remain in place.
You can ask for clarification at info@kizoro.store; avoid sharing sensitive payment information.