The important part: These answers address common shopping situations at kizoro.store.
Q. Can I change the color or size after paying?
A. Email us immediately with the order number and the requested adjustment. We will check fulfillment status; changes are not guaranteed once processing begins.
Q. How long does delivery take?
A. Allow 1–3 business days for processing, followed by estimated transit of 7–18 business days to the US, UK, Canada and Australia; 10–21 to Europe; and 10–28 elsewhere. Estimates can be extended by customs or carrier disruptions.
Q. Will all items arrive together?
A. Not always. Products may be packed or dispatched separately. Each shipment may have its own tracking information.
Q. Where can I find tracking?
A. Check your shipping confirmation for the tracking link or number. If no tracking is visible yet, allow time for carrier activation before contacting us.
Q. Can I return an item that does not fit?
A. Contact us within 30 days of delivery. Unused items in eligible condition can generally be reviewed for return, subject to the policy and mandatory consumer rights.
Q. What if the wrong item arrives?
A. Take photographs of the received item and its label, then contact support with your order number. We will review the issue and arrange an appropriate remedy.
Q. Are your products made by your store?
A. We are an online retailer and do not claim to manufacture every product listed. Refer to each listing for the product-specific details we can provide.
Q. Do you offer gift packaging?
A. Only if the option is explicitly shown on the relevant product page or at checkout. Please do not assume special packaging is included.
Q. Can a child order directly?
A. Purchases should be placed by a parent, guardian or another adult legally able to complete the transaction.
Q. Will I pay customs fees?
A. Depending on destination, import duties or local charges may be collected by authorities or delivery partners unless the checkout clearly states they are included.
Q. How do I contact you safely?
A. Use the store support email and provide the order number. Never send passwords, complete card details or authentication codes.
Q. How do I choose a size?
A. Start with the measurements and fit notes on the specific product page. Compare them with a similar garment that currently fits your child, rather than relying only on age labels. If between sizes, consider intended layering and the style of the garment.
You can ask for clarification at info@kizoro.store; avoid sharing sensitive payment information.