The important part: The following information applies to purchases made through kizoro.store.
Order preparation
One detail worth knowing: Allow 1–3 business days for order review, picking, packing and handover to a carrier. Business days exclude weekends and applicable public holidays. This preparation period is separate from the journey after dispatch. This information is intended to make the process predictable rather than promise an outcome in every circumstance.
Estimated travel time
For practical planning, After dispatch, estimated delivery is 7–18 business days for the United States, United Kingdom, Canada and Australia; 10–21 business days for European destinations; and 10–28 business days for other supported destinations. The checkout experience may show a more specific estimate when available. You may want to retain the shipping or transaction confirmation for your records.
What an estimate means
In particular, A delivery estimate is not a guaranteed arrival date. Peak shopping periods, carrier backlogs, weather, transport interruptions, security checks and customs procedures can add time. Do not rely on an estimate for a fixed-date event without allowing extra time. We will assess individual cases based on the order details and applicable law.
Tracking and split shipments
Our guidance is this: When tracking becomes available, it may be sent by email. Tracking can take time to show the first carrier scan. Items in one order can ship in separate parcels; a partial delivery does not necessarily mean an item was omitted. Keep a copy of your order confirmation for reference.
Correct delivery details
Please note that Review the recipient name, postal code, phone number where required and delivery instructions before paying. Tell us promptly if anything is incorrect. Once a parcel is handed to a carrier, redirection may be impossible or subject to the carrier’s rules. Checking the listing before checkout is usually the easiest way to avoid surprises.
Taxes and border charges
As a general rule, Any shipping fees and taxes charged by our checkout are displayed before payment. Depending on destination and shipping arrangement, import duties, local taxes or customs processing charges may be imposed separately. We will not describe these as prepaid unless checkout explicitly confirms that arrangement. Where local law gives you stronger rights, those rights remain in place.
Delays, failed delivery and missing parcels
When preparing an order, If a parcel is delayed, check the tracking record and any carrier notice, then contact our team with your order number. If delivery fails because of an incomplete address or an uncollected parcel, additional shipping costs may apply where permitted by law. If tracking shows delivered but the parcel is missing, check safe locations and household members before contacting us; we will review available carrier information. Contacting us early gives us more time to look into a problem.
Damaged packaging
For active families, If a parcel arrives visibly damaged, photograph the outer packaging and contents before discarding anything. Send the images and order number to support so the issue can be assessed. The details shown for a particular product take precedence over general styling suggestions.
You can ask for clarification at info@kizoro.store; avoid sharing sensitive payment information.